Privacy policy

1. Information we collect

1.1 Personal information

We collect personal information that you provide directly to us, including:

• Name and contact information (email address, phone number)
• Account credentials and authentication information
• Payment and billing information
• Company information and business details

1.2 WhatsApp data

When you connect your WhatsApp Business account to our platform, we may access:

• Contact lists and phone numbers
• Message content for automation purposes
• Media files shared through campaigns
• Message delivery and engagement metrics

1.3 Usage information

We automatically collect information about how you use our services:

• Platform usage analytics and interaction data
• Campaign performance metrics
• Device information and browser details
• IP addresses and location data

2. How we use your information

We use the collected information for the following purposes:

• Service Provision: To provide, maintain, and improve our WhatsApp automation platform
• Campaign Management: To process and deliver your WhatsApp campaigns and messages
• Analytics: To provide insights and analytics about campaign performance
• Customer Support: To respond to your inquiries and provide technical support
• Security: To detect and prevent fraud, abuse, and security threats
• Legal Compliance: To comply with applicable laws and regulations

3. Information sharing and disclosure

We do not sell, trade, or rent your personal information. We may share your information in the following circumstances:

3.1 Service providers

We work with trusted third-party service providers who assist us in operating our platform:

• WhatsApp Business API providers
• Cloud hosting and infrastructure services
• Payment processing services
• Analytics and monitoring services

3.2 Legal requirements

We may disclose your information if required by law or in response to valid legal processes.

3.3 Business transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

4. Data security

We implement appropriate technical and organizational measures to protect your information:

• Encryption in transit and at rest
• Regular security assessments and monitoring
• Access controls and authentication requirements
• SOC 2 Type II compliance standards
• GDPR compliance measures

5. Data retention

We retain your information for as long as necessary to provide our services and comply with legal obligations:

• Account information: Retained while your account is active and for up to 7 years after deletion
• Message data: Retained for up to 30 days for delivery purposes, then securely deleted
• Analytics data: Aggregated and anonymized data may be retained indefinitely

6. Your rights and choices

Depending on your location, you may have the following rights:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Objection: Object to certain processing of your information
• Withdrawal: Withdraw consent where processing is based on consent

To exercise these rights, please contact us at hello@wasapia.com

7. International data transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers, including:

• Standard Contractual Clauses (SCCs)
• Adequacy decisions by regulatory authorities
• Appropriate technical and organizational measures

8. Children's privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you believe we have collected information from a child, please contact us immediately.

9. Changes to this privacy policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Displaying prominent notices in our platform

10. Contact information

If you have any questions about this Privacy Policy or our privacy practices, please contact us: